Effective date: December 16, 2019IMPORTANT NOTICE: Boost Mobile’s opt-in Mobile Advertising program, which allows Boost Mobile to use information it collects to provide service to you to make the ads you see on your device more relevant and Boost Mobile’s opt-out Reporting and Analytics program, which creates and shares certain business and marketing reports, are governed by this privacy policy. We do not share any information that identifies you personally under either of these programs. For detailed information on these programs and to learn how to opt in or out, please visit  boostmobile.com/privacy.
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Boost Mobile Privacy Policy

This Privacy Policy (“Policy”) describes how Boost Mobile (“Boost”) will collect, access, use or disclose your personal information. It applies to all of our products, services and websites (“Services”). A few of our Services may be covered by different privacy policies and, in the event of a conflict between the two, the product or service-specific policy governs.

Personal information does not include information that is not used to identify you, including aggregate or anonymous information. Our collection, use, access, disclosure and safeguarding of your personal information is subject to U.S. law.

Information Collected

There are several ways in which Boost Mobile collects personal and other information about you. Personal information is information that identifies or is associated with a specific person, such as a name, address, telephone number, e-mail address, or information about activities directly linked to that person.

Information you give us:  The personal information we collect includes information you give us, such as name, postal address, telephone number, e-mail address, date of birth, social security number or other government identification number, demographics, activities, location information, and personal preferences. You may give us information in a variety of ways, including when you sign up for or use Boost Services, communicate with customer care or register on boostmobile.com. Third-party providers whose sites are featured on and accessed via our website may collect information as well. Such collection and use of your information is governed by the third party’s privacy policy.

If we have trouble processing your order, the contact information you provide is used to get in touch with you. We also use this contact information to provide you with updates regarding your current phone or service and to provide you with information about Boost Mobile promotions and special offers.

Boost Mobile may offer the opportunity to participate in contests, giveaways, or other similar promotions we sponsor. Except as explained otherwise in the rules for a particular contest, giveaway, or promotion, any personal information you provide will be used in accordance with this Policy.

Information we automatically collect:  We automatically receive certain types of information whenever you use our Services. We may collect information about your device such as the type, version of operating system, signal strength, and whether it is on and how it is functioning, as well as information about how you use the device and services available through it, such as your call and data usage and history, your location, web sites you have visited, applications purchased, downloaded or used and other similar information.

We may link information we collect with personal information, such as information you give us at registration and check out. We may use systems or tools to follow your use of our Services and other applications, including using cookies, web beacons and other mechanisms, along with analysis of network and device information. For example, we allow collection by analytic service provider(s) of site click-stream and cookie data to help track aggregate and individual use of our Services. We sometimes use cookies to enable features on our sites, such as the ability to save your shopping cart or set preferences. Advertisers and ad networks that serve ads on our sites may also use their own mechanisms, including cookies. These third party cookies or tools are governed by the privacy policies of the entities placing the ads and not by this policy.

Information from other sources:  We may obtain information about you from outside sources and add it to or combine it with your account information. For example, we often receive information from the retailer from whom you purchased your Boost Mobile phone or device prior to initiating service with us. We also may use commercially available demographic and marketing information from third parties to help us better serve you or inform you about products or services that we think will be of interest to you.

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Boost Mobile’s Use of Personal Information

We use personal information for a variety of purposes, including providing you with Services. We use your personal information to do things like:

  • Process your orders.
  • Protect our rights and property and those of our customers.
  • Respond to legal process and emergencies.
  • Develop or inform you of new products and services.
  • Anonymize or aggregate personal information for various purposes like market analysis or traffic flow analysis and reporting.
  • Monitor, evaluate or improve our products, Services, systems or networks.
  • Customize or personalize your experience with our Services.
  • Customize or personalize online advertising to bring you information about products and services of Boost Mobile or others that may interest you, including co-branded offers.
  • Tell you about products or services from Boost Mobile or others that better meet your needs. More specifically, and as permitted by law, Boost Mobile may use e-mail, telemarketing, direct mail and wireless messages to inform you about products or services we think will interest you.

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Information We Share

DE-IDENTIFIED INFORMATION

We may share information that is de-identified or in an aggregated form that does not directly identify you.

For example, we may share de-identified information as part of our participation in programs such as the Adobe Marketing Cloud Device Co-op and LiveRamp’s Connectivity Services to better understand how you use our websites and apps across the various devices you use. This enables us to deliver tailored promotions and customize your experience when you visit our sites.

We also share de-identified or aggregate information for purposes such as to:

  • Conduct market or traffic flow analysis and reporting or produce or facilitate production by others of business and marketing reports to share with third parties. For example, we may aggregate customer information across a particular region and create a report showing that 10,000 subscribers from a given city visited a sports stadium. If you do not wish for us to use your information to produce de-identified and aggregated data sets in the reports we share with third parties, you may opt out at any time. See boostmobile.com/privacy for details.
  • With your opt-in consent only, customize or personalize advertising based on information we collect about your use of your wireless device in order to provide wireless service to you. For example, we may use information about your mobile web browsing or use of mobile applications to deliver advertisements tailored to your interests, and we may share de-identified information about your use of your device with third parties so that they can tailor advertising to your interests based on that information. To participate in this program, you must opt in. See boostmobile.com/privacy for details on how to do so.

PERSONAL INFORMATION

We do not share information that identifies you personally with third parties other than as follows:

Affiliates. We may share personal and non-personal information with affiliated entities for approved business purposes. This may include credit-related, payment history and transactional information. View Boost’s Financial Privacy Notice at boostmobile.com/FinancialPrivacyNotice.

Boost’s Service Providers. We may share personal information with third parties who perform services on our behalf.

Third Party Verification Services. We may share limited personal information (e.g., address, phone number) with non-Boost entities to assist with identity verification, and to prevent fraud and identity theft.

Other Third Parties with Your Consent. We may share information with Other Third Parties with Your Consent. For example, you may agree to our sharing your information with other third parties to hear about their products and services. Use of the information you agree to share will be subject to those third parties’ separate privacy policies. This may include sharing information collected in connection with financial products or services, such as installment billing. View Boost’s Financial Privacy Notice at boostmobile.com/FinancialPrivacyNotice.

Disclosures to Third Party Application and Service Providers. You may choose to use services and products offered by third party providers through our Services or devices such as third party applications. When you leave our network you may also use mobile roaming services provided by third parties. Your use of such services and applications may result in these third parties collecting your personal information and obtaining information from Boost, including location information (when applicable). You may also choose to give personal information directly to third parties when using our Services. In each case, personal information that you give a third party will be subject to its terms, conditions and policies – not this policy. You should review a third party’s privacy policy and terms of service before providing your information or using the service.

Business Transfers.  Personal information about you may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider. In the unlikely event of an insolvency, bankruptcy or receivership, personal information may also be transferred as a business asset.

Protection of Boost Mobile and Others. We may access, monitor, use or disclose your personal information or communications to do things such as:

  • Comply with the law or respond to lawful requests or legal process
  • Protect the rights or property of us, our agents, members, our customers, and others including to enforce our agreements, policies and terms of use.
  • Respond to emergencies.

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Network and Information Security

We maintain a variety of physical, electronic and procedural safeguards. These safeguards help protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Be sure to use a strong password to access your information on boostmobile.com and not one you use for other services.

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Children’s Privacy

Boost Mobile does not knowingly collect personal information from children under the age of 13. You should be aware that if you purchase a Boost services device and allow a child under the age of 13 to use it, any information collected from the usage of that device will appear to be your personal information and treated as such under this Policy. Nevertheless, Boost allows children under 13 to participate in the Pokémon GO Mobile Trainer Rewards program with their parent or guardian’s consent. When a visitor under 13 attempts to register for Boost’s Pokémon GO Mobile Trainer Rewards program, we will ask for a parent or guardian email address in order to provide program details and seek parental consent for the child to participate. Detailed information about the program can be found here

If you believe your child is participating in Boost’s Pokémon GO Mobile Trainer Rewards program without your consent, please feel free to contact us using the contact information below. A valid request to delete a child’s personal information will be accommodated within a reasonable time.

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Information Choices and Changes

In addition to the choices we offer you in the INFORMATION WE SHARE section above relating to de-identified information and your financial data, we offer you the following choices regarding your information:

Marketing Contacts. We offer you choices regarding how we contact you for marketing-related communications.

  • You may let us know that you do not want us to contact you for marketing purposes by calling Boost Customer Care toll-free at 1-866-402-7366.
  • If you register a do-not-contact request with us, we still may contact you for non-promotional purposes, such as emails or wireless messages related to your account or our ongoing business relations.

Advertising. As described above, we work with advertisers and advertising networks that serve ads on our sites and that may use cookies, web beacons and other technologies to collect information about your use of our sites and other websites. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on other websites and better understand your online activity. Click Here to find out more about targeted advertising and/or to “opt out” of automatic collection of information for this purpose.

Cookies. If you disable cookies on your Internet browser, you also may stop some collection and use of data when you visit our web sites.

Account Information. If you would like to change certain Boost account information, you may create an online account and manage your account online. For more information, visit boostmobile.com.

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Updating this Privacy Policy

This privacy policy is subject to change. If we need to change our privacy policy at some point in the future, we’ll post the new policy promptly. When we change the policy we will give notice by changing the date it was last updated or as required by law. By using boostmobile.com, you agree that your visit to our site abides by the information contained in our Visitor’s Acceptable Use Policy.

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Your California Privacy Rights

Boost Mobile shares personal information between Boost affiliates and marketing agents for marketing purposes. Boost Mobile does not disclose customers’ personal information to third parties for the third parties’ direct marketing purposes without your consent. California residents may request the categories of personal information Boost Mobile shared with its affiliates during the previous calendar year, if any. Written requests may be sent to the Office of Privacy – Legal Department, Boost Mobile, P.O. Box 4600, Reston, VA 20195. Boost will respond to these requests within 30 days. Requests that come to Boost by other means may result in a delayed response.

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California Consumer Privacy Act Notice

January 1, 2020.

Separately, the California Consumer Privacy Act of 2018 (CCPA) gives California consumers the right to know what Personal Information is collected about them, and how it will be used, disclosed, and sold. The CCPA also gives California consumers the right to request access to and deletion of their personal information, and the right to request that their personal information not be sold, and the right not to be discriminated against after exercising privacy rights.

The purpose of this notice is to provide consumers with a description of our practices regarding the collection, use, disclosure, and sale of Personal Information and instructions for submitting CCPA data privacy requests.

Collection of Personal Information

We have collected the following categories of Personal Information about California consumers in the preceding 12 months.

Types of Personal Information We Collect Examples Primary Purpose for Collection
Identifiers Identifiers such as name, postal address, internet protocol (IP) address, email address, account name, Social Security number, driver’s license number, or other similar identifiers. Other identifiers, including signature, physical characteristics or description, telephone number, bank account number, credit card number, debit card number, or any other financial information Account creation, personalization and facilitating usage of the service, internal marketing, to prevent fraud and detect security incidents, and in order to communicate important information
Characteristics of protected classifications under California or federal law Gender, marital status, age Account creation, personalization, and internal marketing
Commercial information Information regarding products or services purchased, obtained, or considered, credit score, or demographic information Account creation, personalization and internal marketing
Audio, electronic, visual, thermal, olfactory, or similar information Customer service call recordings or other communications with Boost Mobile. Training, prevent fraud and criminal activity, operational analytics, and comply with applicable laws
Internet or other electronic network activity information Information regarding a consumer’s interaction with an internet website, application, or advertisement, browser information, web analytics, including IP address, time of visit, page(s) visited, cookies, pixel tags, and other similar technologies Facilitating usage of the service, personalization, internal marketing, and to prevent fraud and detect security incidents
Geolocation data General and precise location of customer devices Provision, development, and optimization of our services marketing, and comply with applicable laws
Education information Education history Account creation and facilitating usage of service
Professional or employment-related information Employment status and history Account creation and facilitating usage of service
Inferences drawn from any of the above information to create a profile about a consumer Consumer preferences, characteristics, trends, and behavior Develop and optimization of services, personalization, and Internal marketing

How We Collect Personal Information

We collect the Personal Information identified in the chart above from the following categories of sources:

  • From you and your transactions with us, such as when you request a product or service, or give us your contact information
  • From our affiliates
  • From others, including consumer reporting agencies and third parties that provide us with demographic and other information
  • From publicly available sources

Why We Collect Personal Information

In addition to the primary purposes of collection noted above, we may generally use the categories of information noted above as follows:

  • To process your orders, respond to your inquiries and fulfill your requests.
  • To protect our rights and property and those of our customers.
  • To respond to legal process and emergencies.
  • To Develop or inform you of new products and services.
  • To anonymize or aggregate personal information for various purposes like market analysis or traffic flow analysis and reporting.
  • To monitor, evaluate or improve our products, Services, systems, or networks.
  • To customize or personalize your experience with our Services.
  • To customize or personalize online advertising that provides you information about products and services of Boost Mobile or others that may interest you, including co-branded offers.
  • To prevent or detect security incidents, fraud, and criminal activity.
  • To report to consumer reporting agencies,
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

We may combine the Personal Information we collect for the above purposes. We will not collect additional categories of Personal Information, nor use the Personal Information collected for additional purposes, without providing you notice.

What Personal Information We Sell or Share

The CCPA defines “sale” very broadly to include sharing or disclosing of personal information with a third party for monetary or other valuable consideration. There are a number of circumstances where we are allowed to share personal information with third parties which are not considered to be a sale. For example, we may share personal information with service providers who work on our behalf if the service provider agrees not to use that personal information for other purposes. In addition, you may intentionally direct us to share information with a third-party, which is also not a sale.

Currently we have one program, which would be considered a sale under the CCPA. This program does not directly identify you but allows a third party to aggregate the data and issue de-identified marketing and analytics reports. If you do not wish for us to use your information to produce de-identified and aggregated data sets in the reports we share with third parties, you may opt out at any time. Take a look at our Reporting & Analytics Program Policy for details.

We may share the Personal Information identified in the chart above with the following categories of third parties:

  • Affiliates – We may share personal and non-personal information with affiliated entities for approved business purposes. The data may include credit-related, payment history and transactional information. View Boost Mobile’s Financial Privacy Notice for more details.
  • Service providers – We may share personal information with third parties who perform services on our behalf. Credit bureaus and similar regulated entities, that we use as part of processing your application and determining eligibility for our services, may incorporate the personal information we submit as part of our inquiry into their databases. They may use the personal information that we submit for other purposes consistent with applicable law.
  • Group Account Holders – We offer group accounts to business and government customers, family customers and other group account holders (“Group Accounts”). The account holder for Group Accounts is the entity or person that buys the service or product for its employees, family members or other authorized users. You (as the user of a device) may receive service, certain pricing, terms or other benefits through a Group Account with us. If so, we may share with that Group Account holder customer registration and other information related to your use of our services.
  • Relationship, Discount, and Reward Programs – We may share limited personal information (e.g., name, address, telephone number, account status/active or inactive, membership number) with non-Boost Mobile entities when you sign up for a discount or reward program, including when you sign up for a service discount through the Boost Mobile Discount Program, for eligibility verification, fulfillment, and administrative purposes.
  • Third Party Verification Services – We may share limited personal information (e.g., address, phone number) with non-Boost Mobile entities to assist with identity verification, and to prevent fraud and identity theft.
  • Other Third Parties with your consent – We may share information with other third parties with your consent. For example, you may agree to our sharing your information with other third parties to hear about their products and services. Use of the information you agree to share will be subject to those third parties’ separate privacy policies. This may include sharing information collected in connection with financial products or services, such as installment billing. View Boost Mobile’s Financial Privacy Notice for more details.
  • Disclosures to Third Party Applications and Service Providers – We may share information with other third parties with your consent. For example, you may agree to our sharing your information with other third parties to hear about their products and services. Use of the information you agree to share will be subject to those third parties’ separate privacy policies. This may include sharing information collected in connection with financial products or services, such as installment billing. View Boost Mobile’s Financial Privacy Notice for more details.
  • Business Transfers Personal information about you may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider. In the unlikely event of an insolvency, bankruptcy or receivership, personal information may also be transferred as a business asset.
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Boost Mobile does not sell Personal Information of minors under 16 years of age (as defined by the CCPA).

Your Rights under the CCPA

  • You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
  • You have the right to request deletion of any personal information about you that we have collected from you.
  • You have a right to opt-out of the sale of your personal information.
  • You have a right not to receive discriminatory treatment by us for your exercise of your privacy rights and we would not do so.

How to Submit a Data Privacy Request

To submit a request for access, deletion, or opt-out, please complete the online request form by visiting www.sprint.com/en/ccpaportal.html or 1-866-441-7445.

Verification of Your Identity

To process your request for access or deletion, we must be able to verify your identity to a reasonable degree of certainty. In order to do so, you must provide the required identifying information when completing the online request form or making a request through one of our customer service agents. We will ask you to provide your contact information and an additional identifier based on your relationship with us. Before we process your request, we will match these data points with data points we currently maintain to verify your identity and your relationship with us.

Responding to Your Requests

Please note that we may not be required to delete information under certain circumstances. For example, the CCPA includes exemptions that provide that we do not have to delete data that for example, is necessary to complete a transaction, detect security incidents, or for certain other internal purposes.

You can designate an authorized agent to make a request to know, delete, or opt-out on your behalf. When you use an authorized agent to submit a request for access or deletion, you must provide the authorized agent with written permission to do so, and, in certain circumstances, we may ask you to verify your own identity directly with us. We may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.

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Questions or Concerns

If you have any questions about, or complaints that concern, this Privacy Policy please click on the Customer Support tab or call Boost Customer Care toll-free at 1-866-402-7366. If you prefer, you also may write us at Office of Privacy-Legal Department, Boost Mobile, P.O. Box 4600, Reston, VA 20195.